topic Re: Addons Purchase error:( in Pay as you go

Addons Purchase error:(

Greg_pl — Thu, 16 May 2024 16:08:35 GMT

Hello,

I have a problem with addons.

I top up like always and want to buy unlimited 30 days again but can't do anything because of that "purchase error"

I have subscription pack.

Is there any other way to buy 30 unlimited days?

Re: Addons Purchase error:(

XRaySpeX — Thu, 16 May 2024 19:32:04 GMT

Known bug being investigated. Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

Re: Addons Purchase error:(

BarryWheezer — Sun, 26 May 2024 14:55:31 GMT

no wifi = no internet = no access to add-on.ee.co.uk/purchase

Re: Addons Purchase error:(

James_B — Sun, 26 May 2024 15:01:14 GMT

Hi @BarryWheezer,

Welcome to the EE Community. 🙂

add-on.ee.co.uk/purchase is zero rated, so you can access it even when you have used all of your data allowance.

Hope this helps.

James

Re: Addons Purchase error:(

BarryWheezer — Sun, 26 May 2024 15:02:37 GMT

Just get "Safari cannot open the page because your iPhone is not connected to the internet"

Re: Addons Purchase error:(

BarryWheezer — Sun, 26 May 2024 15:03:53 GMT

PS. may be significant, but this is my first time trying to buy a data add-on.

Re: Addons Purchase error:(

XRaySpeX — Sun, 26 May 2024 15:06:04 GMT

@BarryWheezer : As you're on a phone, text ADD DATA to 150 & choose a data add-on.

Re: Addons Purchase error:(

Flower2024 — Thu, 30 May 2024 00:19:49 GMT

But there is no 30 days unlimited data option on the web page of add-on.ee.co.uk/purchase. We want to buy 30 days unlimited data. I have done it almost two years via text 150 and there was no error but today I encounter the problem.

I texted 150 Add data it replied ￡40 for 30 days unlimited data (UNL DATA) and I topped up ￡40. However, after I entered UNL DATA, it replied that I need ￡50. I tried to add on via EE app but there's error.

Re: Addons Purchase error:(

Flower2024 — Thu, 30 May 2024 00:39:44 GMT

Additional information: I have the subscription pack (£10). I pay it every month.

Re: Addons Purchase error:(

bazd123 — Mon, 03 Jun 2024 11:15:38 GMT

Getting the same error. Added £10 top up but can't purchase any add-ons or subs due to this error.

Tried on my laptop to purchase, it fails. Tried texting 150, it fails as zero minutes, tried on my phone on wifi, via the EE app and also Safari and it fails. Tried via the app and Safari on phone data and it can't load the page as zero data.

Pretty awful service when you can't even top up your phone allowances via any means it seems.

Re: Addons Purchase error:(

bazd123 — Mon, 03 Jun 2024 13:09:34 GMT

Done that, also tried on different devices, Windows laptop, MacBook and my work PC and still the same issue.