topic Re: New sim help! in Pay as you go

New sim help!

Zestaba — Sat, 25 May 2024 09:50:16 GMT

I purchased a new sim with £20 subscription pack on Weds, this was when money was taken. This arrived yesterday and I set up a new account with EE but this said no credit no data. I tried topping the account up this morning so now it says I have £20 credit but it won’t let me buy a subscription so phone still can’t be used.

am I missing a step here? The phones for my son and I was hoping we would be able to just use the new sim straight away.

thanks!

Re: New sim help!

XRaySpeX — Sat, 25 May 2024 10:13:26 GMT

@Zestaba : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Try texting PACK20 to 150.

Re: New sim help!

Zestaba — Sat, 25 May 2024 10:20:46 GMT

It just says that I have £20 credit now and it said £0 yesterday before I added the extra £20. So I’ve spent £40 so far and the phone still can’t be used 😞

Re: New sim help!

Zestaba — Sat, 25 May 2024 10:28:47 GMT

Hmm now my £20 credit has been used for a subscription pack so what has happened to the first £20 I paid for the sim?! Have EE charged £20 just for a sim?

Re: New sim help!

James_B — Sat, 25 May 2024 11:02:52 GMT

Hi @Zestaba,

Welcome to the EE Community. 🙂

Please get in touch with Customer Care on 150 so a member of the team can make sure the additional credit is added to your account.

Thanks

James