topic Re: Re: Unable to purchase a subscription pack in Pay as you go

Re: Unable to purchase a subscription pack

ophedelia — Wed, 22 May 2024 20:21:26 GMT

I am experiencing the same issue.

How can I purchase a subscription pack now?

Re: Re: Unable to purchase a subscription pack

Katie_B — Thu, 23 May 2024 06:06:09 GMT

Hello @ophedelia.

Have you been able to try another browser?

Could you confirm if you are using a VPN?

Are you able to try topping up with another card?

Katie

Re: Re: Unable to purchase a subscription pack

ophedelia — Thu, 23 May 2024 08:19:07 GMT

Hi Katie,

I tried Firefox and Safari and nothing was shown under the "additional payer..." text.

I didn't use a VPN and I am trying to repurchase a subscription/plan for my PAYG account since I was away for two months.

What would you suggest?

Thanks!

Re: Re: Unable to purchase a subscription pack

Katie_B — Thu, 23 May 2024 08:22:18 GMT

Thanks for confirming @ophedelia.

When was the last time you used your SIM for any chargeable activity?

Katie

Re: Re: Unable to purchase a subscription pack

ophedelia — Thu, 23 May 2024 12:55:40 GMT

Hi Katie,

I have been using auto payment for my PAYE subscription until April 2024 because I did not have enough credit. I would like to resume the monthly PAYE subscription with auto payment, but it's not successful.

Thanks.

Re: Re: Unable to purchase a subscription pack

Katie_B — Thu, 23 May 2024 13:04:38 GMT

If you continue to see this error please get in touch with our customer care team @ophedelia.

The team have account access and will be able to set this up for you.

Katie