topic Re: Keep number active after abroad for long term in Pay as you go

Keep number active after abroad for long term

kk97 — Tue, 21 May 2024 21:23:04 GMT

I will be leaving the UK for four months. I want to know how long my phone number will be retained if I cancel my subscription package. Alternatively, what steps do I need to take to ensure that my number is not deactivated after four months?

Re: Keep number active after abroad for long term

XRaySpeX — Tue, 21 May 2024 22:44:29 GMT

@kk97 : When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You need to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Keep number active after abroad for long term

kk97 — Wed, 22 May 2024 08:23:05 GMT

The payment for this month is due tomorrow, so I made the payment last month. Additionally, I would like to confirm something. When paying for my current EE SIM card subscription, I need to top up my balance on the EE website for the payment to be deducted. Is this PAYG type of EE SIM?

Re: Keep number active after abroad for long term

Leanne_T — Wed, 22 May 2024 10:08:31 GMT

Hi @kk97

Thanks for coming to the community 🙂

If you top up the account, this is a pay as you go SIM.

For full information on our hibernation policy please see the Why Has My Top Credit Run Out? Help page.

Leanne.