topic Re: How to cancel a auto top up in Pay as you go

How to cancel a auto top up

Dcollett — Fri, 15 Mar 2024 08:42:46 GMT

Hi all,

Signed up to EE PAYG and picked a £10 pack. I set the auto top up for £10 for 3 days before the pack was due to renew thinking it would be taken from the balance BUT now find it just bills the card again and the auto top up amount is not used

Now i cant find the page to cancel the £10 auto top up anywhere so any help?

Thanks!

Re: How to cancel a auto top up

Fatboy71 — Fri, 15 Mar 2024 08:48:23 GMT

@Dcollett wrote:
Now i cant find the page to cancel the £10 auto top up anywhere so any help?
Thanks!

The easiest way to cancel the auto top up, is to send a text to 150 with STOP REC

Re: How to cancel a auto top up

XRaySpeX — Fri, 15 Mar 2024 13:11:16 GMT

Text STOP PACK to 150 & it'll stop buying the pack & stop the auto direct card payment.

( @Fatboy71 : STOP REC is extinct!)

Re: How to cancel a auto top up

Fatboy71 — Fri, 15 Mar 2024 14:01:07 GMT

@XRaySpeX wrote:
( @Fatboy71 : STOP REC is extinct!)

That's the first I've heard!

I thought STOP PACK was just to stop the current pack type renewing and or to allow the person to just go to a none pack method aka the old pay as you go whereby the money gets added to the account, and any calls, text are deducted from the money amount.

And I thought STOP REC was to stop any further attempts for the system to charge a payment method that is setup to pay for packs, and thus give the person the ability to choose an alternate payment method.

Re: How to cancel a auto top up

XRaySpeX — Fri, 15 Mar 2024 14:10:34 GMT

@Fatboy71 : Auto payments used to be called "Recurring Payments" for which STOP REC was the stopper.

They have since been replaced by "Direct Card Payments" with a 10% discount.

See Setting Up Card Payments on Pay As You Go :

How to stop or cancel a card payment

log in to ee.co.uk or the EE app to cancel your pack or remove the payment card

text STOP PACK to 150

call 150 from your EE phone and use our automated service

Re: How to cancel a auto top up

Dcollett — Fri, 15 Mar 2024 14:29:46 GMT

Thanks ill try it now!

Re: How to cancel a auto top up

Alieyvazlou — Mon, 20 May 2024 18:36:12 GMT

Please stop otuo top up for me

Re: How to cancel a auto top up

XRaySpeX — Mon, 20 May 2024 18:37:44 GMT

@Alieyvazlou : Text STOP PACK to 150 & it'll stop buying the pack & stop the auto direct card payment.