topic Re: Losing credit in Pay as you go

Losing credit

Jimbo95 — Mon, 20 May 2024 14:10:29 GMT

Just received a text(accidentally deleted it)basically saying I will lose all my credit because I haven’t used phone

Re: Losing credit

bristolian — Mon, 20 May 2024 15:34:52 GMT

PAYG phones are subject to the hibernation policy which requires chargeable usage at least once every 179days.

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Re: Losing credit

XRaySpeX — Mon, 20 May 2024 15:43:10 GMT

Looks like your PAYG SIM has gone into hibernation.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months period of grace to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.