topic Re: Error when trying to top up in Pay as you go

Error when trying to top up

tertye — Sun, 19 May 2024 11:53:19 GMT

I've been trying to top up for the last few days but I'm getting this error:

Sorry, we cannot proceed entered invalid data.

I double check the data and I'm sure they are correct. Tried on a different browser, tried fast top up and tried with a different card (all UK cards) as well but with no joy. Any idea how to solve this?

Thanks everyone

Re: Error when trying to top up

Leanne_T — Sun, 19 May 2024 13:20:05 GMT

Hi @tertye

Thanks for coming to the community.

How long ago did you last top up the account?

Is the SIM card still working for calls and texts?

Leanne 🙂

Re: Error when trying to top up

tertye — Sun, 19 May 2024 13:24:51 GMT

Last time was in March through DD. SIM is not working because there is no credit.

Re: Error when trying to top up

XRaySpeX — Sun, 19 May 2024 13:30:29 GMT

You don't pay PAYG by DD. You mean by bank card?

Re: Error when trying to top up

tertye — Sun, 19 May 2024 13:35:04 GMT

I had DD that I had to cancel, and now I'm trying to just top up but I can't because of that error 🤔

Re: Error when trying to top up

Leanne_T — Sun, 19 May 2024 14:06:18 GMT

Thanks @tertye

If you give us a call on either 150 from an EE phone, or 07953 966 150 from any other phone and our mobile guides will get this looked into for you.

Leanne 🙂