topic Re: can't buy adds-on roaming data in Pay as you go

can't buy adds-on roaming data

HL0518 — Fri, 17 May 2024 15:10:04 GMT

I'm trying to purchase a European roaming package, but the page keeps showing an error and I can't purchase it.

Re: can't buy adds-on roaming data

XRaySpeX — Fri, 17 May 2024 15:16:10 GMT

Show us the page.

Re: can't buy adds-on roaming data

HL0518 — Fri, 17 May 2024 15:41:51 GMT

Re: can't buy adds-on roaming data

XRaySpeX — Fri, 17 May 2024 16:04:48 GMT

Are you on contract or PAYG?

What country are you trying to look up?

Re: can't buy adds-on roaming data

HL0518 — Fri, 17 May 2024 16:12:07 GMT

I am on a £10 monthly subscription package and pay manually each month. I want to purchase a European roaming package, 10 pounds for a 7-day add-on package, to make it easier for me to start using it in France the day after tomorrow.

Re: can't buy adds-on roaming data

XRaySpeX — Fri, 17 May 2024 16:19:55 GMT

@HL0518 : You actually pay 30-daily.

Have you tried texting ROAMEU7D to 150? Otherwise you'll need to wait until you are invited to on arrival.

Re: can't buy adds-on roaming data

HL0518 — Fri, 17 May 2024 16:24:58 GMT

Actually, I wasn't able to purchase on my last journey because the page no longer opens. I also tried sending a message to 150 based on the invitation of the text message but the sending also failed and the message was not sent, nothing to do with the signal.

Re: can't buy adds-on roaming data

James_B — Fri, 17 May 2024 17:50:58 GMT

Hi @HL0518,

I'd recommend contacting Customer Care on 150 so a member of the team can take a quick look at your account.

If you're on an old legacy plan, you may not be eligible for the add-on.

They'll be happy to help.

James