topic Re: How to Add Subscription Pack to a pre 2021 PAYG sim from in My EE account in Pay as you go

How to Add Subscription Pack to a pre 2021 PAYG sim from in My EE account

1012EM — Thu, 16 May 2024 15:23:17 GMT

In my ee account with large amount credit in account I can't find any way to purchase an ee Subscription Pack, Button in account that states Buy packs and Add On's only leads to information page about packs, also another button called Choose your Pack goes to same info page. I have searched every ware available in account but can't locate place to purchase them a subscription pack, need this for EU Roaming any advice appriciated

Re: How to Add Subscription Pack to a pre 2021 PAYG sim from in My EE account

James_B — Thu, 16 May 2024 17:23:47 GMT

Welcome to the EE Community, @1012EM 🙂

Have you tried using the text service? For example, you can text PACK10 to 150 to purchase a £10 pack.

To use you pack in the EU, you'll also need to purchase a Roam like Home add-on.

James

Re: How to Add Subscription Pack to a pre 2021 PAYG sim from in My EE account

XRaySpeX — Thu, 16 May 2024 19:35:57 GMT

Text ALL PACKS to 150 & choose 1.

To use your pack allowances in the EU on PAYG there are roaming charges of either £2.50 / day, by having texted ROAMEU1D to 150, or £10 / week, by having texted ROAMEU7D to 150, to be taken only from your PAYG credit, not your recurring card payment. You will receive a msg upon arrival telling you about these charges for roaming in EU & inviting to take up these options. If you opt to reply neither or you don't have an active pack, you will be paying standard rates for calls & texts & will need to buy a PAYG add-on for data.

Re: How to Add Subscription Pack to a pre 2021 PAYG sim from in My EE account

1012EM — Fri, 17 May 2024 14:19:00 GMT

Thanks James_B & XRaySpeX for your replys to my queery regarding been able to buy packs in my account, In the end I spoke to ee they had the same problem & as the account package dates back to Orange period although I have since update with ee PAYG SIM the old plan diddent fit todays plan offers, so they agreed to updated my plan & solve the problem I can now see the subscription packs & will be able to purchase when suits.

Thanks again for the help.

Re: How to Add Subscription Pack to a pre 2021 PAYG sim from in My EE account

James_B — Fri, 17 May 2024 14:20:12 GMT

That's great, @1012EM 🙂

Thanks for the update.

James

Re: How to Add Subscription Pack to a pre 2021 PAYG sim from in My EE account

XRaySpeX — Fri, 17 May 2024 14:55:37 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.