topic Re: PAYG reactivate in Pay as you go

PAYG reactivate

Bee1967 — Thu, 16 May 2024 14:34:58 GMT

I haven’t used use my sim since Oct 2023. I try to reactive the sim when I need to receive text message from HMRC. I topped up my sim but I can’t use the credit to buy any plan. How can I reactivate? Cheers 🙂

Re: PAYG reactivate

bristolian — Thu, 16 May 2024 15:07:56 GMT

You will need to contact EE CS to reactivate a hibernated SIM. Either 150 from the phone in question, or 07953 966150 from any other phone.

You have 273 days from last chargeable use, before the number is disconnected completely and any credit is lost.

Re: PAYG reactivate

XRaySpeX — Thu, 16 May 2024 19:39:09 GMT

Your PAYG SIM has gone into hibernation after so long non-use.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: PAYG reactivate

Muchme8776 — Sun, 15 Mar 2026 11:50:50 GMT

Yes how can I reactivate my sim

Re: PAYG reactivate

XRaySpeX — Sun, 15 Mar 2026 11:57:54 GMT

@Muchme8776 : Read the Solution above of this thread you've latched onto.