topic Re: Phone won’t ring out or message in Pay as you go

Phone won’t ring out or message

sealaville10 — Thu, 16 May 2024 17:25:22 GMT

I’ve just returned from abroad from being away a few months , I’ve just put my SIM card in and topped up £10 and my phones not working. When I send a text too EE it says message failed and it won’t ring the number

Re: Phone won’t ring out or message

Chris_B — Thu, 16 May 2024 17:35:40 GMT

@sealaville10 When did you last use this sim ? SIM cards go in to hibernation if not used then you need to call customer services to get it reactivated. If over 9 months the sim is deactivated for good and there is no way to reactivate it and keep the number.

Re: Phone won’t ring out or message

sealaville10 — Thu, 16 May 2024 17:55:28 GMT

August last year last time I used it
Sent from my iPhone

Re: Phone won’t ring out or message

XRaySpeX — Thu, 16 May 2024 19:26:15 GMT

Your PAYG SIM has gone into hibernation after so long of non-use.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.