topic Re: intermittent 150 problems in Pay as you go

intermittent 150 problems

david90 — Wed, 15 May 2024 13:41:01 GMT

Does anyone know what's happening to EE 150? its patchy at best! Sometimes you can get through, other times it doesn't even connect, or you just get cut off prior to the call being answered? Have tried all the EE fixes, no change, checked coverage, no faults reported., reset phone, no change, went into store and of course it worked, came home, back to normal. Reset phone again, worked a couple of times the back to usual problems. Any one had this problem and fixed it?

Using Samsung J5 2017

Re: intermittent 150 problems

James_B — Wed, 15 May 2024 16:44:57 GMT

Welcome to the EE Community, @david90 🙂

I'm sorry to hear you're having problems calling 150.

Is this only happening in one particular location?

Are you able to call other numbers when you have this issue?

James

Re: intermittent 150 problems

david90 — Thu, 16 May 2024 09:13:18 GMT

I have just called another phone, OK
Have txt another phone, OK
Called 150, not connected, call abandoned, this is on a Samsung J5 2017 on PAYG. [edited]
No problems on my iPhone XS, which could mean the Samsung is faulty?
I haven old Samsung J5 2016, I’ll charge it up, swap the sim card and see what happens.
What do you think?

Regards
David

[Mod edit: Please do not post your contact details in this public forum. Thanks]

Re: intermittent 150 problems

James_B — Thu, 16 May 2024 11:39:47 GMT

A SIM swap test would be a great next step, @david90

James