topic Re: Add on purchase error in Pay as you go

Add on purchase error

Pineapple800 — Wed, 15 May 2024 04:32:42 GMT

Hi , been a customer for a long time. All of a sudden on my account I go to add on data and I am getting add on purchase error. I am on a pay as you go so I have got credit to buy one. I do live in the uk. Can anyone help thanks

Re: Add on purchase error

Leanne_T — Wed, 15 May 2024 08:16:58 GMT

Morning @Pineapple800

Thanks for coming to the community.

When was the last time you purchased a data add-on?

What is the error message that shows?

Leanne.

Re: Add on purchase error

Pineapple800 — Wed, 15 May 2024 08:34:31 GMT

Hi, last time was 18 march for 10 gb data. I have a 2GB subscription pack pay as you go every month, unlimited data 1000 minutes calls. Now and again I do add ons for data,I went onto my account on EE to do a add on and it said add on purchase error we are fixing problem, but it’s been like it for days. Can you help thanks

Re: Add on purchase error

Leanne_T — Wed, 15 May 2024 08:37:05 GMT

Hi @Pineapple800

Thanks for coming back to me 🙂

I have sent you a private message on the community for some details.

To get the add-on activated in the meantime, please call us on 150 and the team will get this set up for you.

Leanne.

Re: Add on purchase error

Pineapple800 — Wed, 15 May 2024 14:32:33 GMT

Hi, would I be able to come to the nearest store. To get it sorted. This has also got me thinking about doing a pay a month contract, would they be able to transfer my credit what I have on my pay as I go, keep my sim and phone number thanks

Re: Add on purchase error

Leanne_T — Wed, 15 May 2024 14:49:18 GMT

Hi @Pineapple800

The store will certainly help you with this and if you did wish to move to a pay monthly contract any credit would be moved over for you.

Leanne 🙂

Re: Add on purchase error

XRaySpeX — Wed, 15 May 2024 22:14:31 GMT

Visit http://add-on.ee.co.uk/purchase when not connected to WiFi to see what data add-ons are available.

Re: Add on purchase error

Baileywordley — Sun, 26 May 2024 02:55:55 GMT

Hi I tried that option and didn't work for me, tried messaging 150 saying "ALL PACKS" got no response. I even tried everything I know and couldn't call 150 because i have no credit apparently even though I put a tenner on my EE Credit. And I tried to call my number on my friends phone and no calls or messages gone through, then took the sim out and tried my other phone and still no calls or texts coming through.

Please help me out.

Re: Add on purchase error

XRaySpeX — Sun, 26 May 2024 03:34:31 GMT

@Baileywordley : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Add on purchase error

Baileywordley — Sun, 26 May 2024 04:38:54 GMT

I tried most of the solutions that were suggested on here. But I might head to the ee store to see if they can do anything to help me make my purchase for the add ons since I have trouble trying to make purchases on the Web and through text.

Re: Add on purchase error

alun_o_parsons — Sun, 18 Aug 2024 09:48:35 GMT

I have the same issue. Bloody ridiculous.

Re: Add on purchase error

sevensevens — Tue, 22 Oct 2024 20:30:37 GMT

The "buy and add-on" function broke some time ago. I think it is a deliberate strategy to push people towards buying a recurring plan.

The workaround is to buy the add-on via the "out of data" message you get when you try to browse via your device. The limitation of this is that you can't do it remotely via another internet connection - ie: you can't add data to your granny's (or child's) phone or mifi unit without being in the house with her.

I should say that I like EE because I manage a number of mifi data units for safety and secruity on a number of ad hoc community events through the year. We need very little data and the low cost, occasional use ad-ons are perfect for our low budgets. We couldn't afford to use monthly plans and other operators don't offer low cost ad hoc PAYG.

It's a pity that EE are making it so difficult to access these add-ons.

Re: Add on purchase error

XRaySpeX — Tue, 22 Oct 2024 21:43:42 GMT

@sevensevens : There's nowt stopping you buy a pack occasionally & not allowing it to recur.