topic New PAYG SIM activated but can't make calls. Money taken by EE but no credit. in Pay as you go

New PAYG SIM activated but can't make calls. Money taken by EE but no credit.

Matthew155 — Tue, 14 May 2024 23:09:27 GMT

Is this normal?

Re: New PAYG SIM activated but can't make calls. Money taken by EE but no credit.

Christopher_G — Wed, 15 May 2024 07:31:39 GMT

Welcome to the community.

If you text AL to 150, does it say if you have a pack/credit? Do you have an EE signal in the corner of your phone screen?

Chris

Re: New PAYG SIM activated but can't make calls. Money taken by EE but no credit.

Matthew155 — Wed, 15 May 2024 10:49:58 GMT

Hi Chris, thanks for your reply. When testing AL to 150 it advised no credit. I had EE in the corner. I called 150 and they recognised I had paid (5 days ago) and did something to correct my package. No bother in the end. Only concern was that I couldn't make calls for a couple of days while I was waiting for the credit to appear on my account.

Re: New PAYG SIM activated but can't make calls. Money taken by EE but no credit.

Leanne_T — Wed, 15 May 2024 10:52:12 GMT

Hi @Matthew155

Thanks for coming back and letting us know 🙂

Glad to hear this is now sorted for you.

Leanne.