topic Re: Closing account in Pay as you go

Closing account

Gregory11 — Mon, 13 May 2024 12:13:14 GMT

Hello

I had a text this morning from ee to say that I hadn't made a call or sent a txt for some time and that its important that I use my phone or I will lose my number as per terms and conditions. I have logged on to the ee website to say that my account has been closed. I did not even get a chance to make a phone call or to send a text. I don't want to lose my number - any suggestions as to how I can get my account reinstated. I still have credit

Re: Closing account

XRaySpeX — Mon, 13 May 2024 12:18:00 GMT

@Gregory11 : Sounds like your PAYG SIM has gone into hibernation.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.