topic Re: Re: Zablokowana karta SIM in Pay as you go

Re: Zablokowana karta SIM

Ilona7 — Sun, 12 May 2024 16:00:06 GMT

Hejka. Nie używałem karty Ee ponad 8 miesięcy. Chciałem wczoraj wykupić pakiet i nic nie mogę zrobić bo zablokowali mi kartę SIM. Co mogę zrobić w tej sytuacji?

Re: Re: Zablokowana karta SIM

XRaySpeX — Sun, 12 May 2024 16:04:33 GMT

@Ilona7 wrote:

Hi. I haven't used my Ee card for over 8 months. I wanted to buy a package yesterday and I can't do anything because they blocked my SIM card. What can I do in this situation?

Re: Re: Zablokowana karta SIM

XRaySpeX — Sun, 12 May 2024 16:07:25 GMT

@Ilona7 : Sounds like your PAYG SIM has gone into hibernation.

When did you previously make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Re: Zablokowana karta SIM

Ilona7 — Sun, 12 May 2024 16:12:40 GMT

I haven't actually used it for over 6 months. Yesterday I topped up £30, you can see that the payment was successful. Unfortunately I have no way to contact Ee as I don't live in England.

Re: Re: Zablokowana karta SIM

XRaySpeX — Sun, 12 May 2024 16:15:02 GMT

Topping up now is too late. It had already gone into hibernation.

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.