topic Re: taking double the money each month in Pay as you go

taking double the money each month

Carebear3456 — Sun, 12 May 2024 07:40:23 GMT

I am on a £10 contract but for the last 8 months ee have been consistenly taking £20. I am now in £80 credit on account. How do I get this money back or use it instead of them also continuing to take £10 a month from card

Re: taking double the money each month

Northerner — Sun, 12 May 2024 08:07:24 GMT

HI @Carebear3456

If you're on a pay monthly contract with direct debit then EE will only take your bill due.

I suggest you speak to EE CS on 150.

Thanks

Re: taking double the money each month

Chris_B — Sun, 12 May 2024 10:59:12 GMT

@Carebear3456 Not possible as EE would take the payment from your account if you had credit on it. The only way this would happen if you was to manually pay the bill once billed but have a direct debit set up to pay that bill. Once billed you can not make a manual payment as the process for the DD has started. As @Northerner says you need to call customer service about this.

Re: taking double the money each month

Carebear3456 — Sun, 12 May 2024 12:05:15 GMT

Re: taking double the money each month

Carebear3456 — Sun, 12 May 2024 12:07:20 GMT

Re: taking double the money each month

Chris_B — Sun, 12 May 2024 15:13:15 GMT

@Carebear3456 So you’ve setup 2 auto top up payments. Look at your bank account and remove one of them.

Re: taking double the money each month

XRaySpeX — Sun, 12 May 2024 15:25:43 GMT

You don't have a contract; you are on PAYG.

It's most peculiar! I don't see it's possible to set-up 2 pack buys & their associated direct card payments (not bank transfers) at the same time. I should get in touch with CS to check the status of your a/c.

I just realised you could achieve this by having 2 SIMs & nos. Look at the Home page of your online EE a/c. Are there more than 1 mobile no. in the drop down of nos?

Re: taking double the money each month

Carebear3456 — Sun, 12 May 2024 16:05:35 GMT

Thanks for replies much appreciated