topic Have £20 credit but cant top up mobile in Pay as you go

Have £20 credit but cant top up mobile

dburf — Fri, 10 May 2024 14:46:58 GMT

Hi,

Yesterday I purchased ee credit in order to top up my mobile through the app.

When I try to purchase a top up there is a connection issue. I can't even text 150 or call the helpline, as I get the no credit available message.

Any help would be appreciated.

Thanks

Leanne_T — Fri, 10 May 2024 15:24:13 GMT

Thanks for coming here 🙂

Is this a new EE SIM card?

Are you in the UK or abroad?

Speak soon.

Leanne 🙂

XRaySpeX — Fri, 10 May 2024 18:15:42 GMT

I don't understand what you actually purchased:

@dburf wrote:

Yesterday I purchased ee credit in order to top up my mobile through the app.

You top-up in order to have EE credit on your no.

What did you actually purchase & how? Perhaps you mean you bought a top-up voucher in a shop?

dburf — Sat, 11 May 2024 11:17:20 GMT

Hi Leanne.

I've had the sim card a while but havnt used it often. I'm in the UK, and used the EE app to add credit to my account.

I couldn't then use this credit to purchase add ons or subscriptions.

Thanks

Dan

dburf — Sat, 11 May 2024 11:19:39 GMT

I loaded £20 onto the EE app, which is linked to my number.

For some reason I was unable to purchase and add ons or subscriptions with this.

Thanks

XRaySpeX — Sat, 11 May 2024 12:03:27 GMT

Try texting ADD PACKS to 150 & choose a pack.