topic Re: How long does it take for a pay as you go sim to activate? in Pay as you go

How long does it take for a pay as you go sim to activate?

AdamCavo — Thu, 02 Feb 2023 11:05:08 GMT

I bought a pay as you go sim two weeks ago, a lot of hassle later two of them arrived yesterday. I've put it in my phone, but my number hasn't transferred yet and none of the allowances i paid for are available. I paid £20 for a 70gb monthly sim, yet i have no available data, no credit and my subscription pack says 15gb. I've been without data for over a week now since transferring from GiffGaff and it's not a great look to new member. Anyone know when I can expect to receive what i've paid for (twice!)

Re: How long does it take for a pay as you go sim to activate?

XRaySpeX — Thu, 02 Feb 2023 11:23:18 GMT

They say within 24 hours but it's normally immediate.

What does texting AL to 150 from it fully report verbatim (it is free)?

Re: How long does it take for a pay as you go sim to activate?

AdamCavo — Thu, 02 Feb 2023 11:43:34 GMT

Reply from 150 is

'Your current balance as of today 11:40 is £0.00. For more info on your packs, add-ons or free boosts, go to MyEE. ee.co.uk/myee

For info on our other Text Services, reply HELP or go to ee.co.uk/textservices'

Re: How long does it take for a pay as you go sim to activate?

XRaySpeX — Thu, 02 Feb 2023 11:51:24 GMT

Did you actually spend £20 when you ordered? The invoice says £0. You sure you didn't order a free PAYG SIM requiring you to top-up yourself later?

Re: How long does it take for a pay as you go sim to activate?

AdamCavo — Thu, 02 Feb 2023 11:56:11 GMT

I have been charged £20 twice for the two sims sent to me.

Re: How long does it take for a pay as you go sim to activate?

XRaySpeX — Thu, 02 Feb 2023 11:58:55 GMT

Then call CS & complain you've not got what you paid for.

Re: How long does it take for a pay as you go sim to activate?

Leanne_T — Thu, 02 Feb 2023 13:35:23 GMT

Afternoon @AdamCavo

Thanks for coming here.

Please call us on 150 as @XRaySpeX advised and the team will certainly get this looked into for you.

Leanne 🙂

Re: How long does it take for a pay as you go sim to activate?

Andrew289 — Fri, 10 May 2024 12:04:58 GMT

I have a similar problem today, paid for £10 top up at purchase four days ago bu the 150 response 'Your current balance as of today 11:50 is £0.00. For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk'

Needless to say I cannot see any help anywhere, and 'google' got me here.

Re: How long does it take for a pay as you go sim to activate?

Leanne_T — Fri, 10 May 2024 12:40:33 GMT

Hi @Andrew289

Thanks for coming here.

Does your EE app/account show you have an active pack?

Leanne.

Re: How long does it take for a pay as you go sim to activate?

XRaySpeX — Fri, 10 May 2024 12:53:36 GMT

@Leanne_T : 150 text says he hasn't.

Re: How long does it take for a pay as you go sim to activate?

Leanne_T — Fri, 10 May 2024 13:12:13 GMT

Thanks @XRaySpeX

If the same details shown in your EE app, please call us on 150 and the team will get the top up looked into for you @Andrew289

Leanne.

Re: How long does it take for a pay as you go sim to activate?

Andrew289 — Fri, 10 May 2024 13:16:56 GMT

Thank you for the response.

The app says I have no credit. According to the blurb I should have activated the pack when I phoned or sent a text - but although I have sent texts it still says I have no credit when I try to make a calls.

Re: How long does it take for a pay as you go sim to activate?

Leanne_T — Fri, 10 May 2024 13:28:27 GMT

Thanks @Andrew289

Please give us a call on either 150 or 07953 966 150 and the team will get this looked into 🙂

Leanne.