topic Re: Replacement pay as you go sim in Pay as you go

Replacement pay as you go sim

Elizaw77 — Fri, 10 May 2024 11:57:25 GMT

How can I get a replacement sim but keep the same number for a stolen mobile phone?

Re: Replacement pay as you go sim

Leanne_T — Fri, 10 May 2024 12:03:48 GMT

Thanks for coming to the community.

To report the SIM card as stolen, please call us on 07953 966 250, our mobile guides will block the SIM card and send you a replacement with the same number.

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne

Re: Replacement pay as you go sim

Schockwave — Fri, 10 May 2024 12:06:04 GMT

Hello @Elizaw77 ,

Welcome to the community,

You need to report this urgently to customer service, who will then send you out a replacement SIM card.

You can do this via the EE app or by logging into your account via the website, phoning customer service or by going into an EE high street store with photo ID.

Ways to contact EE, see my signature.

Re: Replacement pay as you go sim

harpistic — Tue, 21 Jan 2025 16:48:37 GMT

How can I do that without a phone and SIM card?

Re: Replacement pay as you go sim

Christopher_G — Tue, 21 Jan 2025 17:08:33 GMT

Hi @harpistic

Welcome to the community.

Please give us a call from another phone or through a VoIP service, such as Skype. If you're near an EE Store, you could pop in with photo ID for a replacement SIM.
Chris