topic Re: Pay as you go wifi in Pay as you go

Pay as you go wifi

Andrew12341 — Wed, 08 May 2024 19:20:42 GMT

I have a payg wireless router and I cannot access my data usage or top up. I think ive run out of data but it's still on. How do I fix this so I can view my data usage and if required buy more. Thanks

Re: Pay as you go wifi

XRaySpeX — Wed, 08 May 2024 20:09:05 GMT

@Andrew12341 : Visit http://add-on.ee.co.uk/purchase from a device connected to your mobile router by WiFi to see what data add-ons are available.

Re: Pay as you go wifi

Andrew12341 — Wed, 08 May 2024 20:36:03 GMT

Thanks for response. Ive tried that page and I can't view my data or add on. It's just says disconnect from wifi and try again. When I've had access to the data usage page it shows the same data usage and 'waiting' next to it and that's not possible as I've used it!

Re: Pay as you go wifi

Christopher_G — Thu, 09 May 2024 06:57:45 GMT

What happens when you try to view it when not connected to WiFi, @Andrew12341?

Chris

Re: Pay as you go wifi

Andrew12341 — Thu, 09 May 2024 14:54:38 GMT

hi. the browser tells me im offline and i cant see the page. i then reconnect and the same thing happens i.e. i cant view data usage or add ons. the thing is though the internet is still connected!?!?!?!?

Re: Pay as you go wifi

Christopher_G — Thu, 09 May 2024 14:59:24 GMT

OK, thanks @Andrew12341

Have you set up an EE Online account?

Chris

Re: Pay as you go wifi

Andrew12341 — Thu, 09 May 2024 15:12:43 GMT

yes i have an account. i can sometimes get through to the payment top up BUT i then cannot get onto the page where i dad on data - so i top up the credit and cant get see the options e.g. 20GB data to the n use that credit. I dont want to pay and then i cant use the credit and i dont want ee trying to levy charges gainst me on a PAYG router either tbh.

Re: Pay as you go wifi

Leanne_T — Thu, 09 May 2024 15:21:32 GMT

Hi @Andrew12341

If you open your browser on a device connected to the mobile router and go to add-on.ee.co.uk and select purchase, does this show you the data add-ons available?

Thanks

Re: Pay as you go wifi

Andrew12341 — Thu, 09 May 2024 15:39:41 GMT

yes ive been on that page before and i can see my data BUT its the same amount of data being shown as before which probably not possible. I can probably top up now and hopefully if i can get back onto the my data page ill be able to use the credit BUT im still confused as to why the data usage being shown is not changing. Ive got 3 lots of data shown and all say 'waiting' - when i go to the buy data bit i cant get access to purchase but i can probably do this through the ee account but im still reluctant to buy incase i cant actually use it. Surely the internet would just stop if i dont have data????

Re: Pay as you go wifi

Leanne_T — Thu, 09 May 2024 15:41:45 GMT

Hi @Andrew12341

If you call us from any phone on 07953 966 150, the team can check the account for you and make sure any credit added can be used for a data add-on.

Leanne.

Re: Pay as you go wifi

Zo2012 — Sat, 08 Jun 2024 20:38:45 GMT

Hi there, how do i set up my pay as you go Wi-Fi box to be able to top up ? I’m trying but it keeps asking for an account number which I don’t have

Re: Pay as you go wifi

XRaySpeX — Sat, 08 Jun 2024 20:56:54 GMT

@Zo2012 : You wouldn't! An a/c no. is only needed for fixed Home BB. You have mobile BB & just need its mobile no. to set it up like a mobile phone.

Mobile routers contain a SIM. All SIMs have a mobile no. Visit http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.