https://community.ee.co.uk/t5/Pay-as-you-go/SiM-inactive/m-p/1385059#M64691 <P>Hi there,</P><P>I paid for a top off to get one of the data packages for my SIM. It won’t work and it keeps showing an error.</P><P>1. What’s the issue?</P><P>2. If it’s inactive and I am unable to use this SIM / phone number, how do I request a refund?</P><P>Many thanks!</P> Thu, 09 May 2024 13:00:11 GMT nanakins 2024-05-09T13:00:11Z https://community.ee.co.uk/t5/Pay-as-you-go/SiM-inactive/m-p/1385059#M64691 <P>Hi there,</P><P>I paid for a top off to get one of the data packages for my SIM. It won’t work and it keeps showing an error.</P><P>1. What’s the issue?</P><P>2. If it’s inactive and I am unable to use this SIM / phone number, how do I request a refund?</P><P>Many thanks!</P> Thu, 09 May 2024 13:00:11 GMT https://community.ee.co.uk/t5/Pay-as-you-go/SiM-inactive/m-p/1385059#M64691 nanakins 2024-05-09T13:00:11Z https://community.ee.co.uk/t5/Pay-as-you-go/SiM-inactive/m-p/1385104#M64695 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/4381762">@nanakins</a></SPAN>&nbsp;</P> <P>Thanks for coming here.&nbsp;</P> <P>How long ago was the SIM card last used before you topped up?&nbsp;</P> <P>What error message shows?&nbsp;</P> <P>Leanne <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 09 May 2024 15:04:23 GMT https://community.ee.co.uk/t5/Pay-as-you-go/SiM-inactive/m-p/1385104#M64695 Leanne_T 2024-05-09T15:04:23Z