topic Re: unable to buy add-on in Pay as you go

unable to buy add-on

boringpiddock — Wed, 12 Oct 2022 15:45:08 GMT

I'm no longer able to buy any add-ons. If I try to follow the link to myee, it times out, calling 150 didn't come up with any options that worked and texting 150 to buy an add-on gets the reply - sorry, there has been a problem and we cannot add this add-on, please try again later

Re: unable to buy add-on

Schockwave — Wed, 12 Oct 2022 16:40:12 GMT

Hello @boringpiddock ,

Welcome to the community,

I believe that add-ons are for contract customers, not pay as you go, so you would have to either change to a monthly contract or go to a store to buy an add-on.

Re: unable to buy add-on

James_B — Wed, 12 Oct 2022 16:52:00 GMT

Hi @boringpiddock,

Welcome to the EE Community. 🙂

Are you having difficulties purchasing an add-on at add-on.ee.co.uk? If you are, please can you clear your web browser's cache and let me know if that resolves the issue?

Thanks

James

Re: unable to buy add-on

XRaySpeX — Wed, 12 Oct 2022 22:05:48 GMT

No, @Schockwave , PAYG users can buy add-on on top of their regular packs:

Re: unable to buy add-on

Schockwave — Thu, 13 Oct 2022 08:48:18 GMT

@XRaySpeX , sorry yes, I got it wrong, was not thinking about those add-ons.

Re: unable to buy add-on

barbara1935 — Thu, 09 May 2024 09:54:00 GMT

Can someone please help.

I have been trying to buy add ons for my PAYG phone yesterday and today. I keep getting the message

"Sorry, we were unable to complete your request right now. Please try again later."

I need to buy extra minutes as my plan has run out.

Re: unable to buy add-on

Katie_B — Thu, 09 May 2024 10:08:08 GMT

Hi @barbara1935.

Welcome to the EE Community.

When did your last plan run out?

Are you abroad at the moment?

Speak soon,

Katie 🙂

Re: unable to buy add-on

barbara1935 — Thu, 09 May 2024 10:25:05 GMT

The last add on ran out yesterday.

I am not abroad.

The webpage says "ADDONS PURCHASE ERROR" at the top and then underneath it says "We're working on fixing this page. In the meantime, find help at ee.co.uk.help".

It has been the same since yesterday and now my add on has run out and I can't buy any more.

Can you help me buy a new add on? I have money in my top up account and I just want to buy 100 minutes for one month for £5 like I usually do.

Re: unable to buy add-on

Katie_B — Thu, 09 May 2024 10:39:20 GMT

Hi @barbara1935.

If you text ADD MINS to 150 what reports back?

Are you able to purchase this way?

Katie

Re: unable to buy add-on

barbara1935 — Thu, 09 May 2024 10:41:51 GMT

No I can't use my phone to add minutes.

I always do this on my computer.

Re: unable to buy add-on

Katie_B — Thu, 09 May 2024 11:35:10 GMT

Please could you try texting ADD MINS to 150 and let me know how this goes @barbara1935?

Katie