topic Re: incorrectly threatening to disconnect my number in Pay as you go

incorrectly threatening to disconnect my number

JL57 — Tue, 07 May 2024 16:26:45 GMT

Hi, ee are incorrectly threatening to disconnect my number due to a lack of chargeable activity. I last used the number to make phone calls in April.Also cancelling the £41.50 in credit I have.How do I stop this happening?

Re: incorrectly threatening to disconnect my number

bristolian — Tue, 07 May 2024 16:53:24 GMT

Were those calls in April, chargeable or included in a pack, add-on or bundle?

Only the former counts towards the hibernation policy.

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

Re: incorrectly threatening to disconnect my number

XRaySpeX — Tue, 07 May 2024 18:19:37 GMT

Sounds like your PAYG SIM has gone into hibernation.

When did you last make a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.