topic Re: Change credit card in Pay as you go

Change credit card

Charliem76 — Sun, 05 May 2024 09:00:29 GMT

I no longer have access to the credit card used for paying my monthly top up.

I'm trying to set up a new card and it all goes fine until I get to the credit card authentication where I get an error message saying "The content is blocked. Contact site owner to fix the issue". I have tried using Chrome and Edge, with no add blockers or anything like that, and get similar messages on both.

Can anyone help?

Re: Change credit card

XRaySpeX — Sun, 05 May 2024 10:34:49 GMT

@Charliem76 : Are you using a non-UK credit card?

Re: Change credit card

Charliem76 — Sun, 05 May 2024 12:47:18 GMT

No, it's a UK credit card, I have used it many times before (elsewhere) and have had no problems.

Re: Change credit card

Christopher_G — Sun, 05 May 2024 14:55:57 GMT

Hi @Charliem76

Welcome to the community.

If it isn't working on more than one device/browser, it may be worth giving us a call on 150 so that our customer care team can try and do it from our side for you.

Chris