topic Re: Plan not working in Pay as you go

Plan not working

Casper2024 — Tue, 30 Apr 2024 17:57:56 GMT

Hi, I have recently got a new sim after ditching sky, transferred my old number, got a confirmation that my old number has been sucessfully transferred.

The issue I have is that while i was ordering the sim i also purchased a pack, this payment went out of my bank on the 25th April and after all the setup was complete with my number port, i now have no data. I feel like I have paid for something that i didn't receive. Do I need to raise a dispute through my bank since im having issues getting through to EE customer services.

Re: Plan not working

XRaySpeX — Tue, 30 Apr 2024 18:04:23 GMT

@Casper2024 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Plan not working

Casper2024 — Tue, 30 Apr 2024 18:28:49 GMT

This is what i see when try to log in, subscription pack waiting for what exactly?, Is it waiting for me to pay another £10, its not gonna happen. I thought I would be up and running after paying the first £10 that I paid 5 days ago. I dont get it 😕

Re: Plan not working

XRaySpeX — Tue, 30 Apr 2024 18:32:32 GMT

For you to start using it? Try texting NOW to 150.

Re: Plan not working

Casper2024 — Tue, 30 Apr 2024 18:36:01 GMT

now i get this messgae in return, so confused, wesite shows as waiting and text back tells me I dont have a pack

Re: Plan not working

Casper2024 — Tue, 30 Apr 2024 19:48:14 GMT

I have decided to leave EE its a shame the service doesnt work for me. I will request a refund for the pack that clearly doesnt work. Now i need to figure out how to get pac code so can take my number with me. This is not good for a new customer to have to pay for something and not receive. I have noticed that im not the only one with this issue. Thanks for trying to help tho 👍

Re: Plan not working

XRaySpeX — Tue, 30 Apr 2024 20:20:22 GMT

As you want to keep your number, text PAC to 65075. It will respond with your PAC. Give the PAC to new provider.