topic New PAYG Sime with £10 top up not showing after almost a week in Pay as you go

New PAYG Sime with £10 top up not showing after almost a week

gordon-h — Tue, 30 Apr 2024 07:02:20 GMT

I bought a new PAYG SIM with £10 top up almost a week ago. The leaflet says the £10 top up will be applied within 2 days but I checked my balance today and still £0. Do I need to do anything else?

Re: New PAYG Sime with £10 top up not showing after almost a week

Northerner — Tue, 30 Apr 2024 07:15:39 GMT

Hi @gordon-h

Have you restarting your device.

Are you in the UK.

Thanks

Re: New PAYG Sime with £10 top up not showing after almost a week

XRaySpeX — Tue, 30 Apr 2024 11:42:27 GMT

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: New PAYG Sime with £10 top up not showing after almost a week

gordon-h — Tue, 30 Apr 2024 18:30:32 GMT

Yes Im in the UK and I did restart my device, still not showing.

Re: New PAYG Sime with £10 top up not showing after almost a week

gordon-h — Tue, 30 Apr 2024 18:32:42 GMT

AL to 150 says:

Your current balance as of today 19:29 is £0.00 For more info on your packs, add-ons or free boosts, go to the EE app or ee.co.uk
For info on other Text Services, reply Help or go to ee.co.uk/textservices

Re: New PAYG Sime with £10 top up not showing after almost a week

Christopher_G — Wed, 01 May 2024 07:00:50 GMT

Hi @gordon-h

Does your EE Online account or EE App show that you have an active EE Pack? It's possible the £10 top up has been used to activate the pack.
Chris

Re: New PAYG Sime with £10 top up not showing after almost a week

gordon-h — Wed, 01 May 2024 18:49:43 GMT

No nothing is showing in the EE App or online - only reference to the number is in my contact number. Nothing else showing anywhere. When I select 'Link a Product' is says its already linked but not showing any details.

Re: New PAYG Sime with £10 top up not showing after almost a week

XRaySpeX — Wed, 01 May 2024 20:04:23 GMT

You need to link your PAYG no. to a separate EE a/c with its own email addy login. They do not mix with contract nos.