topic Re: Need to re-activate my pay as you go phone in Pay as you go

Need to re-activate my pay as you go phone

NancyWhitefield — Mon, 29 Apr 2024 21:28:41 GMT

My pay as you go hasn’t been used in UK since September 2023. I have tried, but failed, to top up by using a voucher number today. Please help me. Thank you.

Re: Need to re-activate my pay as you go phone

NancyWhitefield — Mon, 29 Apr 2024 22:39:39 GMT

My pay as you go hasn’t been used in UK since September 2023. I have tried, but failed, to top up by using a voucher number today. Please help me. Thank you.

Re: Need to re-activate my pay as you go phone

XRaySpeX — Tue, 30 Apr 2024 01:05:56 GMT

@NancyWhitefield : Your PAYG SIM has gone into hibernation.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Need to re-activate my pay as you go phone

Northerner — Tue, 30 Apr 2024 07:24:57 GMT

Hi @NancyWhitefield

The number is likely dead. Get another sim when you visit.

Thanks