topic Re: How to stop a subscription pack from abroad when 150 is not available in Pay as you go

How to stop a subscription pack from abroad when 150 is not available

Mr_Boff — Sun, 28 Apr 2024 08:11:58 GMT

Can anyone advise me how to stop my subscription service with EE? I am abroad and 150 does not work. Many thanks in advance.

Re: How to stop a subscription pack from abroad when 150 is not available

Mr_Boff — Sun, 28 Apr 2024 08:09:32 GMT

Hi James.

When you are abroad 150 does not work. I need to stop my subscription pack and can find no way of doing it via your app or your website. How do I go about it please?

Re: How to stop a subscription pack from abroad when 150 is not available

Northerner — Sun, 28 Apr 2024 08:30:27 GMT

Hi @Mr_Boff

What subscription services are you referring. If this is a third party service you need to contact them.

You can also use the EE app.

Thanks

Re: How to stop a subscription pack from abroad when 150 is not available

Chris_B — Sun, 28 Apr 2024 08:42:03 GMT

@Mr_Boff Depending where you are in the world you probably need credit on the account to pay for any text you want to send that includes texts to 150 as it’s still a text and will be a international text so that cost will depend on where you are .

Re: How to stop a subscription pack from abroad when 150 is not available

XRaySpeX — Sun, 28 Apr 2024 12:38:35 GMT

As far as I can discover the only way to stop a pack recurring is to text STOP PACK to 150.

You might be also be able to by phoning CS. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

Re: How to stop a subscription pack from abroad when 150 is not available

354- — Sun, 28 Apr 2024 13:25:41 GMT

@Mr_Boff - There does seem to be a self service link to stop pack via the My EE web portal.stopmysubscriptionpack

Re: How to stop a subscription pack from abroad when 150 is not available

Mr_Boff — Mon, 29 Apr 2024 04:36:02 GMT

I’m in Russia and I have £6.64 credit on my SIM card. Texts are supposed to be £1.30 every text, but the STOP text fails to deliver every time.

Re: How to stop a subscription pack from abroad when 150 is not available

Leanne_T — Mon, 29 Apr 2024 06:39:44 GMT

Hi @Mr_Boff

Thanks for coming here.

If the text to stop the pack has not worked for you, please call us and our pay as you go guides will stop the pack from renewing.

Thanks.

Leanne.

Re: How to stop a subscription pack from abroad when 150 is not available

XRaySpeX — Mon, 29 Apr 2024 08:12:12 GMT

150 won't work from outside EU.

Use the "Stop the Subscription Pack" suggested by @354- .