topic Re: Topup not arived even though account had money taken from EE in Pay as you go

Topup not arived even though account had money taken from EE

Ashwin1990 — Sun, 28 Apr 2024 18:40:08 GMT

I toped up from the EE website using my debit card.

Money was taken but i didnt receive the money.

I waited a few hours and had to re top up using the call ee option again in the evening which worked.

I havent been refunded from the missing topup and it shows EE as the money went too

Re: Topup not arived even though account had money taken from EE

XRaySpeX — Sun, 28 Apr 2024 18:42:02 GMT

It could take a day to appear.

What does texting AL to 150 from your no. fully report verbatim (it is free)? Keep doing that until it does!

Re: Topup not arived even though account had money taken from EE

Ashwin1990 — Mon, 29 Apr 2024 10:53:00 GMT

Same i went through the same exact situation

Re: Topup not arived even though account had money taken from EE

Leanne_T — Mon, 29 Apr 2024 12:19:24 GMT

Hi @Ashwin1990

Do you have a query we can help you with on the community?

Leanne.

Re: Topup not arived even though account had money taken from EE

Ashwin1990 — Mon, 29 Apr 2024 13:37:55 GMT

I cant find live chat on the site nor app

Re: Topup not arived even though account had money taken from EE

Ashwin1990 — Mon, 29 Apr 2024 13:41:57 GMT

Im awaiting a refund of £50 from a online ee site topup and it didnt come through.but my bank took the funds and i called ee and they had no record of it...and that same day i made another £30 topup via phone using my card which worked.but im still awaiting refund and the chat option removed is such a disappointment for dealing with such issues

Re: Topup not arived even though account had money taken from EE

Ashwin1990 — Mon, 29 Apr 2024 13:43:08 GMT

Its been 8days.i had to topup twice and only the 2nd topup arrived

Re: Topup not arived even though account had money taken from EE

Ashwin1990 — Mon, 29 Apr 2024 13:46:21 GMT

Re: Topup not arived even though account had money taken from EE

Leanne_T — Mon, 29 Apr 2024 13:55:17 GMT

Hi @Ashwin1990

I am sorry the chat option is available for pay monthly accounts, to discuss the pay as you go refund please call us on 150 and the team will be happy to help 🙂

Leanne.

Re: Topup not arived even though account had money taken from EE

Leanne_T — Mon, 29 Apr 2024 14:03:07 GMT

Hi @Ashwin1990

Please call us on 150 and our pay as you go guides will get this looked into for you 🙂

Leanne.

Re: Topup not arived even though account had money taken from EE

Ashwin1990 — Tue, 30 Apr 2024 01:46:10 GMT

Ok will do ...thank u

Re: Topup not arived even though account had money taken from EE

Bullmaguire — Wed, 12 Jun 2024 22:38:24 GMT

I want bank card

Re: Topup not arived even though account had money taken from EE

Christopher_G — Thu, 13 Jun 2024 06:57:19 GMT

Hi @Bullmaguire

Welcome to the community.

Could you explain a bit more about your problem please? We'll do our best to help you.

Chris