topic Re: Replacement PAYG SIM in Pay as you go

Replacement PAYG SIM

margarethill199 — Fri, 26 Apr 2024 19:53:27 GMT

I am trying to order a new PAYG SIM for my 85 yr old mother who has had a new phone which her existing SIM does not fit. We are logged into her online account but can't see any way to request a new SIM and seem to be going round in circles with no way to contact anyone other than by phone and she can't ring and I am not with her. Thanks

Re: Replacement PAYG SIM

davecres1 — Fri, 26 Apr 2024 21:30:49 GMT

Have a look at her sim as she may have a multisim where you can push the centre part (push from opposite side to gold contacts" and it becomes a nanosim. EE have for many years supplied a multi sim where it looks like the old sims, then a small surround then nano.

If you can do that with sim then you just then put the smaller sim you have pushed out into phone

Re: Replacement PAYG SIM

XRaySpeX — Fri, 26 Apr 2024 21:38:08 GMT

In her online MyEE: Home > Plans & Subs > eSIM/SIM Replace > Order Physical SIM.