topic New pay as you go SIM card activation in Pay as you go

New pay as you go SIM card activation

Dequare — Fri, 26 Apr 2024 01:22:37 GMT

Im new to EE pay as you go system. I thought that my choice about this is for good reason, but since trying to work around my first SIM card I really start regretting. Everything seems to be so difficult to be done. Brought my SIM card, downloaded the EE app, registered account and now the problems started. The app seems to not working properly, couldn’t top up over the app only through the phone call, some issues with transferring the old number… The old network I’ve been used had dedicated pay as you go app and everything was nice, clear and easy… Is everyone had same issues at the beginning or is just me? I’m logging in to app and is not showing me any options related to my pay as you go account. Seriously annoying service.

Re: New pay as you go SIM card activation

Katie_B — Fri, 26 Apr 2024 06:46:41 GMT

Good morning @Dequare.

I am sorry to hear of the problems you are experiencing.

Have you linked your EE mobile to your online account?

Speak soon,

Katie

Re: New pay as you go SIM card activation

Dequare — Sat, 27 Apr 2024 00:43:26 GMT

Thanks for your replay.

Yess I did. But that doesn’t seems right to.

I typed my mobile number, than received code and typed in. Than after that I’ve seen messages confirming that we got your mobile number and please to confirm that’s the correct number… And most of the number is hidden with the stars and only shows me last 4 digit which doesn’t match any of the numbers I’ve been known about it. But I’ve tried to confirm that number too, to see if that change anything. And comes up with message your mobile number is linked to yours account already. Login back to app and in my Home Screen the top message is please link any of your EE services to this account to manage them online… etc

Re: New pay as you go SIM card activation

Dequare — Sat, 27 Apr 2024 00:53:26 GMT

Re: New pay as you go SIM card activation

James_B — Sat, 27 Apr 2024 10:03:59 GMT

Hi @Dequare,

Did you transfer a number from another network?

Has the transfer completed?

James

Re: New pay as you go SIM card activation

Dequare — Sun, 28 Apr 2024 01:19:40 GMT

Hi James.
I did try to do so, but unfortunately error message appears on the screen…

Re: New pay as you go SIM card activation

James_B — Sun, 28 Apr 2024 08:29:34 GMT

Hi @Dequare,

If you're still experiencing the same issue this morning, please get in touch on 150 so a member of the team can help.

Thanks

James

Re: New pay as you go SIM card activation

Dequare — Tue, 30 Apr 2024 10:03:56 GMT

I don’t understand why when I try to link my sim card I get this message with weird number on. What that number under the stars should be? Cuz the last digit uncovered are not match any of my mobile numbers….

Re: New pay as you go SIM card activation

Katie_B — Tue, 30 Apr 2024 11:19:01 GMT

Hi @Dequare.

This could be your account number.

Please give us a call and a member of our team will be happy to help.

Katie

Re: New pay as you go SIM card activation

bulldog147 — Wed, 08 May 2024 22:55:19 GMT

@Dequaredon't bother with EE Pay As You Go because they will never let you access 5G and also more expensive. Please join 1p mobile (they are brilliant run by EE) they do offer £10 a month for 25GB data, unlimited calls, unlimited texts and 15GB data roaming in EU countries. Also they support 5G access only if you have 5G mobile phone. 1p mobile is also on 30 days no contract.