topic Paying subscription in Pay as you go

Paying subscription

Elliebeth123 — Thu, 25 Apr 2024 21:44:23 GMT

Why has money been taking from my account twice 15 pound this morning and then 13.50 not long ago when I only have this set up to take 13.50

Re: Paying subscription

Elliebeth123 — Thu, 25 Apr 2024 21:52:09 GMT

I pay for a monthly subscription and it's taking from my account twice how do I get my money back

Re: Paying subscription

XRaySpeX — Thu, 25 Apr 2024 22:02:01 GMT

@Elliebeth123 : What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Paying subscription

Katie_B — Fri, 26 Apr 2024 06:09:28 GMT

Hi @Elliebeth123.

I'm sorry to hear this.

Please give us a call on 150 so our customer care team can look into this for you.

Katie

Re: Paying subscription

Elliebeth123 — Sun, 25 Aug 2024 01:29:51 GMT

I have money that keeps getting took from my bank for a subscription that I cancelled and dont use and I would like the money that's on my credit refunded as there is now nearly 50 pounds on there

Re: Paying subscription

XRaySpeX — Sun, 25 Aug 2024 01:39:41 GMT

Text STOP PACK to 150.

PAYG credit is not refundable nor transferable, except for the 1st unspent direct card payment.

Re: Paying subscription

Alex_H — Sun, 25 Aug 2024 09:32:41 GMT

Hi @Elliebeth123,

If you have previously had two top ups going out in the same month and then cancelled and now still have one coming out, it sounds like you may have had a direct card pack purchase subscription setup and a separate recurring top up setup.

If the direct card payment is still setup the advice from @XRaySpeX should stop that. I would recommend giving our PayG team a call on 150 from an EE mobile or 07953 966 150 from a non EE phone so they can access your account and make sure there is no recurring top up also still active moving forward.

Alex