topic Re: Recover after message: Number will be disconnected within the next 24 hours in Pay as you go

Recover after message: Number will be disconnected within the next 24 hours

olavo — Thu, 25 Apr 2024 14:12:35 GMT

I just got this message today
"Hi, you still haven't made any chargeable call/text or used data since we last got in touch, so your number will be disconnected within the next 24 hours."

Is still possible to avoid my number to get disconnected even if i get this message? The 24 hours period not elapsed, did that after 30 minutes of message received.
Today i sent out a text message, made an external call and also top up my account, i hope it works.

It is possible to someone to check whether my account left the status hibernation?

Re: Recover after message: Number will be disconnected within the next 24 hours

bristolian — Thu, 25 Apr 2024 14:27:44 GMT

@olavo wrote:

It is possible to someone to check whether my account left the status hibernation?

Yes, EE CS on 150 from your mobile. There's no account access on this forum.

Re: Recover after message: Number will be disconnected within the next 24 hours

olavo — Thu, 25 Apr 2024 14:33:14 GMT

Hello,

Thanks for letting me know.
What is the "EE CS" command means? I just typed HELP to check possible commands and this one did not return.
What is the expected result?

Re: Recover after message: Number will be disconnected within the next 24 hours

XRaySpeX — Thu, 25 Apr 2024 14:36:08 GMT

CS = Customer Service. You phone them. But you may have done enough to keep your SIM out of hibernation as you acted within the stipulated 24 hours.

Re: Recover after message: Number will be disconnected within the next 24 hours

olavo — Thu, 25 Apr 2024 15:11:23 GMT

Thanks for letting me know.
I just Call the CS and the operator told me is everything OK right now.
Appreciate your time.