topic Re: Switch from contract to top up living abroad in Pay as you go

Switch from contract to top up living abroad

Duccia — Tue, 23 Apr 2024 08:01:46 GMT

Hello,

I'm currently living abroad and interested in keeping my current EE mobile number while switching to top up option.

I would like to know how I can manage this switch, considering I'm not in the UK and unable to come back to the UK for a while.

Is there any possibility to do it online/ via phone through CS ?

Thanks for any suggestion

Re: Switch from contract to top up living abroad

Schockwave — Tue, 23 Apr 2024 10:46:36 GMT

Hello @Duccia ,

Welcome to the community,

You cannot do this whilst abroad, as you first have to activate and make a chargeable call or text in the UK for pay as you go to work, even when switching from contract to pay as you go.

Re: Switch from contract to top up living abroad

bristolian — Tue, 23 Apr 2024 12:51:57 GMT

There's two parts to this query.

1: You can give cancellation notice and request migration to PAYG, by contacting EE CS via phone,

2: Once your SIM is migrated to PAYG, it needs activating on EE's UK network before it will work abroad.

Part 2 will be your issue if you are abroad long-term - you will have 6months after migration before being suspended under the hibernation policy.

Re: Switch from contract to top up living abroad

Duccia — Tue, 23 Apr 2024 15:02:24 GMT

Thanks a lot for your prompt reply!

Re: Switch from contract to top up living abroad

Duccia — Tue, 23 Apr 2024 15:02:54 GMT

Thanks a lot for the information!

Re: Switch from contract to top up living abroad

Schockwave — Tue, 23 Apr 2024 20:23:32 GMT

@Duccia , you are welcome, glad we were able to help, even if it was not the answer you were hoping for.