topic Re: Bad sim card in Pay as you go

Bad sim card

Madtraveler — Mon, 22 Apr 2024 14:25:35 GMT

I purchased a we SIM card at Heathrow airport on April 6th and put it in my phone and was trying to use it for a couple days and it would not work. So I text to the number provided and it said my SIM card had used up all its data late December 2023. How do I file a complaint?

Re: Bad sim card

XRaySpeX — Mon, 22 Apr 2024 14:42:00 GMT

@Madtraveler : Who'd you buy it from? How much did you pay for it?

It sounds as if it were out-of-date stock.

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Bad sim card

Madtraveler — Mon, 22 Apr 2024 16:14:31 GMT

I got it out of a machine in the Heathrow Airport on April 6th and it cost $30 pounds
Thanks
William

Sent from my iPhone

Re: Bad sim card

bristolian — Mon, 22 Apr 2024 17:14:52 GMT

@Madtraveler wrote:
I got it out of a machine in the Heathrow Airport on April 6th and it cost $30 pounds

Who was the machine operated by? Was it Heathrow Airport Limited, or an independent retailer? I would suspect the latter.

I concur that this does sound like old stock, and if so your complaint would lie with the retailer of the SIM.

Re: Bad sim card

Madtraveler — Mon, 22 Apr 2024 18:26:31 GMT

I’m not sure it was just one of the machines in the airport. I can look at my credit card statement and provide the name it is under if that would help get me a refund?
Thanks
William

Sent from my iPhone

Re: Bad sim card

bristolian — Mon, 22 Apr 2024 19:00:14 GMT

Checking your credit card statement would certainly give you an indication of who to complain to, yes.

There is no purpose in complaining to EE unless they specifically sold it to you, via one of their own retail shops or online.