topic Re: Cant phine 150 in Pay as you go

Cant phine 150

Emma270183 — Mon, 22 Apr 2024 11:08:57 GMT

Hi I think my phone is in hibernation mode I have topped up tried to ring or message but no luck can't ring 150 to speak to anyone to get it out of hibernation as all I keep getting is I don't have enough credit is there anyone who can help please

Re: Cant phine 150

Schockwave — Mon, 22 Apr 2024 11:14:33 GMT

Hello @Emma270183 ,

Welcome to the community,

Here is the link if phone has gone into hibernation:

https://community.ee.co.uk/t5/Pay-as-you-go/What-is-pay-as-you-go-and-flex-hibernation-and-how-do-I-stop-it/td-p/1198642

You can also ring customer service using either Skype or another phone, see my signature.

Re: Cant phine 150

XRaySpeX — Mon, 22 Apr 2024 14:30:35 GMT

When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.