topic Re: Overseas top up numbers not working in Pay as you go

Overseas top up numbers not working

anita75 — Sun, 21 Apr 2024 14:34:41 GMT

Good morning

from USA I am trying to add extra credit to my phone so I can call uk numbers

it is not connecting to any of the numbers eg 360 or 150

thanks in advance

Re: Overseas top up numbers not working

Northerner — Sun, 21 Apr 2024 15:57:17 GMT

Hi @anita75

Was the PAYG sim activated in the UK.

When was the last time you made a chargeable call or text.

Thanks

Re: Overseas top up numbers not working

bristolian — Sun, 21 Apr 2024 18:13:39 GMT

Does your phone show a connection to any US networks? Regardless of any billing add-on, your ability to get coverage abroad (which calls, texts & mobile data rely on) is dependent on roaming being activated - which allows your phone to connect to foreign networks.

On PAYG, this is auto-enabled once your phone is used in the UK first.
On pay-monthly, this needs to be enabled manually - usually by texting ROAMING to 150 before leaving the UK. Did you do this?

If you are on pay-monthly and now find yourself abroad without having enabled roaming, your only recourse will be to contact CS to request it activated. You can either contact +44 7953 966150 from another working phone, or +44 800 0798586 using a web-calling app such as Skype over WiFi.