topic Disconnection notice in Pay as you go

Disconnection notice

Cb1966 — Sat, 20 Apr 2024 23:02:06 GMT

Just got a text advising mobile will be disconnected in 24 hours as I haven't used calls/text. I topped up 3 months ago and sent text yesterday will this stop the disconnection ???

Re: Disconnection notice

XRaySpeX — Sat, 20 Apr 2024 23:51:41 GMT

@Cb1966 : If you topped up 3 months ago you shouldn't yet be going into hibernation.

EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Disconnection notice

Cb1966 — Sun, 21 Apr 2024 05:50:03 GMT

Thank you. So as I have sent a text and also topped up in January,i should not be disconnected.