topic Re: Help in Pay as you go

Help

Silvia20 — Sat, 20 Apr 2024 08:36:55 GMT

hello, I'm trying to load my card but I can't. what's the reason?

Re: Help

Katie_B — Sat, 20 Apr 2024 10:58:41 GMT

Hello @Silvia20.

Thanks for coming to the community

Are you trying to top up your pay as you go SIM?

Speak soon,

Katie

Re: Help

XRaySpeX — Sat, 20 Apr 2024 13:17:36 GMT

@Silvia20 : Try using Fast Top-up online to pay by UK bank card. You don't need to login or register anything. All you need is your mobile no. & it doesn't remember your card details.

Re: Help

Silvia20 — Sun, 21 Apr 2024 05:41:16 GMT

i have made a payment i have 25 pounds in my account but my card is still not active its been 24hrs could you tell me how much longer i have to wait. thanks in advance

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

Re: Help

Chris_B — Sun, 21 Apr 2024 06:02:41 GMT

@Silvia20 Are you a contract or payg customer?

Re: Help

Silvia20 — Sun, 21 Apr 2024 06:24:15 GMT

paying

Re: Help

Chris_B — Sun, 21 Apr 2024 06:25:40 GMT

@Silvia20 Thats not a lot to go on ? Perhaps explaining the issue would help.

Re: Help

XRaySpeX — Sun, 21 Apr 2024 14:51:01 GMT

@Silvia20 : What does texting AL to 150 from your no. fully report verbatim (it is free)?