topic Re: Add ons in Pay as you go

Add ons

Dianne71 — Fri, 19 Apr 2024 13:39:50 GMT

I have pay as you go mobile with EE. Up until this month have always been able to buy add on minutes. Keeps coming up with ERROR ADD ONS fixing this page. I have plenty of credit. Surely somebody at EE an sort this out.

Re: Add ons

XRaySpeX — Fri, 19 Apr 2024 14:03:38 GMT

@Dianne71 : Text ADD MINS to 150 from it & choose which you want.

Re: Add ons

Leanne_T — Fri, 19 Apr 2024 14:22:53 GMT

Hi @Dianne71

Thanks for coming here.

Are you trying to purchase the add-on using the EE app or EE account online?

Does sending the text as @XRaySpeX advised worked for you?

Thanks 🙂

Leanne.

Re: Add ons

Dianne71 — Fri, 19 Apr 2024 14:46:18 GMT

I sent text to 150 100 MINS but no acknowledgement - I don't want DATA only use phone for family use and not a big user.

Re: Add ons

Dianne71 — Fri, 19 Apr 2024 14:49:24 GMT

Have always used my on line account but have tried the text route to 150 but no reply as yet. I don't require DATA on the phone - have this on my broadband at home. Not a heavy user of the mobile - more of an emergency use

Re: Add ons

Leanne_T — Fri, 19 Apr 2024 15:44:42 GMT

Thanks @Dianne71

How long ago did you last use the SIM to make a call, send a text or top up the account?

Have you tried turning the phone off and on to see if you receive a reply from 150?

Leanne.

Re: Add ons

Dianne71 — Sun, 21 Apr 2024 12:40:02 GMT

Leanne

Sent text yesterday - topped up last week. Have turned off and no reply from 150. Have tried on line to buy add on but still comes up with ADDONS PURCHASE ERROR. Hopeless - waste of my money topping up,

Re: Add ons

Katie_B — Sun, 21 Apr 2024 14:01:14 GMT

Thanks for getting back to us @Dianne71.

I'd recommend getting in touch with our customer care team who can check the status of your account and if there is anything stopping you being able to top-up.

Please be sure to keep us updated.

Katie