topic Re: Refund for pack/ new sim card / no 5g in Pay as you go

Refund for pack/ new sim card / no 5g

djphotographer — Wed, 17 Apr 2024 12:29:57 GMT

Hi, where is customer service? My pack not working, spent money, new account, new sim card, why is not 5g on pays you go? Why the system wrong working,

Re: Refund for pack/ new sim card / no 5g

djphotographer — Wed, 17 Apr 2024 12:27:05 GMT

Please refund me the money, my pack was not working how to contact people or customer service

Re: Refund for pack/ new sim card / no 5g

Chris_B — Wed, 17 Apr 2024 12:52:32 GMT

@djphotographer If you have purchased a pack and it’s not working have you tried restarting the device

PAYG isn’t advertised as having 5G that was your assumption.

If you want to speak with customer service then you’ll need to call them on 150 from an EE device

Re: Refund for pack/ new sim card / no 5g

XRaySpeX — Wed, 17 Apr 2024 12:55:01 GMT

Where are you?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Refund for pack/ new sim card / no 5g

djphotographer — Thu, 18 Apr 2024 11:36:26 GMT

Only call? Nobody is here? Nobody is on chat?

Re: Refund for pack/ new sim card / no 5g

XRaySpeX — Thu, 18 Apr 2024 12:07:18 GMT

Plenty are here but this isn't CS but a user discussion forum.

You were asked Qs which those who are here might have helped you with but you never responded.

Re: Refund for pack/ new sim card / no 5g

354- — Thu, 18 Apr 2024 14:25:12 GMT

@djphotographer - EE's PAYG has never had 5G available; only 4G available at the moment for PAYG.