topic Re: ran out of minutes - can't add on? in Pay as you go

ran out of minutes - can't add on?

rianlagan — Wed, 17 Apr 2024 10:48:07 GMT

My 250 minutes have expired and i have 10 days left to it renews. I cannot do without minutes and I'm not prepared to pay the premium out of bundle charges.

my plan is 5G SIM Plan 24m 10GB £10 R but i have two lines on my account (my partners) hers is 5G SIM Plan 24m 10GB £20

I find it extraordinary that a mobile network provider such as EE do not offer customers to add on minutes if they run out?

Re: ran out of minutes - can't add on?

rianlagan — Wed, 17 Apr 2024 10:35:10 GMT

Hi Leanne, i tried this today and it's notworking. My minutes have expired and i have 10 days left to it renews. I cannot do without minutes and I'm not prepared to pay the premium out of bundle charges.
I find it extraordinary that a mobile network provider such as EE do not offer customers to add on minutes if they run out?

Re: ran out of minutes - can't add on?

bristolian — Wed, 17 Apr 2024 10:41:51 GMT

You've replied to a post from almost a year old, so the advice may not be current.

What is it you're wanting do? A new post with explanation of your issue, is often best.

Re: ran out of minutes - can't add on?

rianlagan — Wed, 17 Apr 2024 11:19:51 GMT

i've done that now creating a new one, thanks.

My post above explains what im trying to do fairly clearly, you might want to re read it if youre having trouble understanding

Re: ran out of minutes - can't add on?

bristolian — Wed, 17 Apr 2024 12:26:13 GMT

@rianlagan wrote:

My post above explains what im trying to do fairly clearly, you might want to re read it if youre having trouble understanding

I see you created a duplicate post, which has retrospectively been merged with your existing "me too" type posts which were created first.. It's often quicker to just create one post with all the details - to avoid scenarios such as this.

What reply do you get, if you text BALANCE to 150?

Re: ran out of minutes - can't add on?

XRaySpeX — Wed, 17 Apr 2024 13:18:20 GMT

@rianlagan : It's unusual & probably ancient to have only 250 mins with a 24m contract. Also you've posted in the PAYG forum but PAYG SIMs don't do 5G.

So which are you, contract or PAYG?

@bristolian 's BAL to 150 would also help.