Topped up an inactive EE SIM

vharidev1993 — Wed, 10 Apr 2024 21:18:58 GMT

Hi, I live abroad and visit the UK occassionally. When I came here last Friday, I was not aware that my EE SIM has been deregistered because it was inactive. I topped up my account from a third party website and got acknowledgement from EE on my email, but I still was not able to use my phone. So I went ahead and purchased a new SIM, as it was an emergency.

Is there any way EE would refund my top up amount?

Re: Topped up an inactive EE SIM

XRaySpeX — Wed, 10 Apr 2024 21:44:12 GMT

@vharidev1993 : Sounds like your PAYG SIM has gone into hibernation.

When did you previously use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

PAYG credit is not refundable nor transferable.

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Topped up an inactive EE SIM

Re: Topped up an inactive EE SIM