topic Re: Top up previous contract mob in Pay as you go

Top up previous contract mob

Kim562 — Wed, 10 Apr 2024 07:16:29 GMT

I have a phone it was on contract but now cancelled. I was told I could put data on it by top up either online or voucher. I did it online but no data even though it took my payment? Am I missing something?

Re: Top up previous contract mob

Christopher_G — Wed, 10 Apr 2024 10:01:43 GMT

Hi @Kim562

Welcome to the community.

When you cancelled, did you request to change the SIM to pay as you go? It usually happens 30 days after you put the request in.

Chris

Re: Top up previous contract mob

Kim562 — Wed, 10 Apr 2024 11:35:32 GMT

No I didn’t realise I had to. I spoke to EE last week as the contract was cancelled a while ago. The woman just said I could top up. Do I need a different SIM ?

Re: Top up previous contract mob

Christopher_G — Wed, 10 Apr 2024 12:30:32 GMT

It sounds like she may have set it up to change to pay as you go, @Kim562. You don't need a new SIM, your current SIM should just change to pay as you go after 30 days.

Chris

Re: Top up previous contract mob

XRaySpeX — Wed, 10 Apr 2024 13:15:49 GMT

@Kim562 : What does texting AL to 150 from your no. fully report verbatim (it is free)?