topic Re: Can't top up - payment verification blocked in Pay as you go

Can't top up - payment verification blocked

gcollingwood — Tue, 09 Apr 2024 11:43:05 GMT

When I get to the 'Pay for Pack' stage, under 'Additional payer authentication required to complete your payment', There is a note saying content blocked, and I therefore cannot proceed to pay. My Adblocker is disabled. This has been an ongoing issue. Would love to find a resolution so I can keep using EE!

Thanks

Re: Can't top up - payment verification blocked

Schockwave — Tue, 09 Apr 2024 11:46:37 GMT

Hello @gcollingwood ,

Welcome to the community,

Try this link, you should be able to do it here:

https://ee.co.uk/bills-payments/mobile/fast-payment-payg

Re: Can't top up - payment verification blocked

XRaySpeX — Tue, 09 Apr 2024 11:47:57 GMT

Are you using a non-UK bank card?

Re: Can't top up - payment verification blocked

gcollingwood — Tue, 09 Apr 2024 11:49:36 GMT

Hi there, I'm using a Wise account (UK based).

Re: Can't top up - payment verification blocked

gcollingwood — Tue, 09 Apr 2024 11:51:01 GMT

The 'additional payer authentication' section is still blocked, so I can't proceed with the payment unfortunately

Re: Can't top up - payment verification blocked

XRaySpeX — Tue, 09 Apr 2024 11:59:28 GMT

I believe that is the reason. Wise is not pure UK but International. You may need to phone EE (150 or 360) to top-up with it.