topic Re: Pay by top up in Pay as you go

Pay by top up

Mostafasaid — Sat, 06 Apr 2024 13:02:05 GMT

I want subscribe in packs by my balance but gives me error

Re: Pay by top up

XRaySpeX — Sat, 06 Apr 2024 13:15:16 GMT

@Mostafasaid : What gives you an error? The top-up or buying the pack or what? What error?

What does texting AL to 150 from your no. fully report verbatim (it is free)?

Re: Pay by top up

Mostafasaid — Sat, 06 Apr 2024 13:40:03 GMT

Gives me “ Sorry, we were unable to complete your request right now. Please try again later.

Re: Pay by top up

Christopher_G — Sun, 07 Apr 2024 06:38:02 GMT

Is this error message when you're trying to top up, or when you're selecting the pack, @Mostafasaid?

Chris

Re: Pay by top up

Mostafasaid — Sun, 07 Apr 2024 10:15:27 GMT

The error When i am selecting the packs

Re: Pay by top up

Christopher_G — Sun, 07 Apr 2024 14:45:27 GMT

Have you tried adding it through your EE Online account and by text message, @Mostafasaid?

Get Help by Texting 150 on Pay as you go? | Mobile Help | EE

Chris

Re: Pay by top up

Mostafasaid — Sun, 07 Apr 2024 15:14:45 GMT

I tried to send messages to 150 but not delivered i feel there is a problem in my number services

Re: Pay by top up

James_B — Mon, 08 Apr 2024 07:48:07 GMT

Is it a brand new SIM card, @Mostafasaid?

James

Re: Pay by top up

Mostafasaid — Mon, 08 Apr 2024 08:39:31 GMT

No it is old sim but i was outside UK for 4 months

Re: Pay by top up

XRaySpeX — Mon, 08 Apr 2024 08:44:39 GMT

It's possible that your PAYG SIM has gone into hibernation due to a lengthy period of non-use..

When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-chargeable use. You then have a further 3 months to call EE to reactivate it before it is lost completely.

You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.

Re: Pay by top up

MCMC2 — Wed, 05 Jun 2024 16:13:26 GMT

Hi,

I can´t buy a pack using "Pay by top-up" and use my credit. it always gives error

Re: Pay by top up

Leanne_T — Wed, 05 Jun 2024 17:13:15 GMT

Hi @MCMC2

When was the last time you purchased a pack?

Can you text BALANCE to 150 and let me know the full reply?

Leanne 🙂

Re: Pay by top up

MCMC2 — Thu, 06 Jun 2024 17:05:16 GMT

I bought my last pack 90 days ago, but in my EE account the phone number is still running which means isn´t block or lost

I´m abroad and text balance doesn't work

Re: Pay by top up

Leanne_T — Thu, 06 Jun 2024 17:18:50 GMT

Hi @MCMC2

Do you have credit on your account to purchase a pack?

Can you receive calls and texts?

Leanne.

Re: Pay by top up

XRaySpeX — Thu, 06 Jun 2024 17:22:45 GMT

@MCMC2 : Where are you?

Re: Pay by top up

MCMC2 — Mon, 10 Jun 2024 11:59:57 GMT

Yes, have credit on my account to purchase a pack.

No, I don´t receive texts or calls, usually, you get a text from the EE carrier in Spain but that isn´t the case now, and when I tried to call my number it said "no available"

is there any customer service number I can call from abroad?

Also, why is the EE website and personal account not working with the option to buy a pack with the money on my account? is happening for over a week and keep showing the same error

Thanks

Re: Pay by top up

XRaySpeX — Mon, 10 Jun 2024 13:10:43 GMT

Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.