topic Re: Unable to buy in Pay as you go

Unable to buy

angelasc80 — Sun, 07 Apr 2024 06:30:59 GMT

I'm currently out of UK and had to change my smartphone, so I had to install WhatsApp and now I can't receive the 6 digits code to go on with the installation. I've topped up 10 in credits and want to use it to buy an add on, but neither the EE app nor the website are working, there's a message saying that's an issue that will soon get fixed. As you can see, it's very urgent, because I'm not able to communicate without buying the add ons. Can someone please help me asap? Thanks a lot

Re: Unable to buy

Northerner — Sun, 07 Apr 2024 07:24:40 GMT

Hi @angelasc80

Was your PAYG sim used in the UK before you went abroad.

When was the last time you made a chargeable call or text on your PAYG account.

Thanks

Re: Unable to buy

angelasc80 — Sun, 07 Apr 2024 07:51:03 GMT

Hi there!

Thanks for the kick reply.

Yes, I've been using it for 4 years in UK.

The last time I made a chargeable text was a month ago.

Can you help me, please?

Thanks a lot

Re: Unable to buy

Christopher_G — Sun, 07 Apr 2024 10:01:46 GMT

Hi @angelasc80

Could you try searching for a different network carrier to see if you can receive those codes?

Chris

Re: Unable to buy

angelasc80 — Sun, 07 Apr 2024 11:40:19 GMT

Hello

I did it, unsuccessfully. The problem is with EE system. Have a look at the screenshot, please. Thanks

Re: Unable to buy

XRaySpeX — Sun, 07 Apr 2024 12:49:33 GMT

Where are you?

Why do you need to buy an add-on? Receiving texts are free world wide.

Re: Unable to buy

bristolian — Sun, 07 Apr 2024 12:52:39 GMT

You do not need add-ons to receive a text message abroad, what you need is a connection to a mobile network - this is called roaming.

Have you used this phone abroad previously? Does the phone show a mobile network connection?

If no to both the above questions - did you use this PAYG phone in the UK before travelling abroad?