topic Re: EE SIM Top-Up Failure Through Xoom in Pay as you go

EE SIM Top-Up Failure Through Xoom

Soheyl — Fri, 24 Nov 2023 01:49:36 GMT

Hi there : )

A few months ago, I topped up my EE SIM card using the PayPal Xoom platform, but the credit didn't appear on my card. I have the receipts showing a successful transaction.

I've since switched to a monthly plan. Is there a way to get a refund for the top-up that didn't work?

Thanks

Re: EE SIM Top-Up Failure Through Xoom

Christopher_G — Fri, 24 Nov 2023 10:02:17 GMT

Hi @Soheyl

Welcome to the community.

I recommend speaking to our Mobile Care team so they can search for that payment for you.

Chris

Re: EE SIM Top-Up Failure Through Xoom

Olu007 — Fri, 05 Apr 2024 16:10:40 GMT

I am having the same issue with Xoom and everyone is giving me the runaround from PayPal, Xoom, my bank who all state that transaction is completed and successful and the problem at EE end but have been unhelpful as well.

if there are issues with Xoom then why allow it as a third party platform for topping up?

Re: EE SIM Top-Up Failure Through Xoom

Christopher_G — Sat, 06 Apr 2024 06:28:27 GMT

Hi @Olu007

If you speak to our Mobile Care team, they should be able to search for the payment and try to allocate it to your account, if it's gone through successfully and not found its way to your account.

Chris