topic Re: HELP! EU use. Can’t do calls, send SMS or surf. in Pay as you go

HELP! EU use. Can’t do calls, send SMS or surf.

HansD1997 — Sat, 30 Mar 2024 10:36:22 GMT

Hi,

I bought a pay as you go SIM card in the UK but didn’t used it there. I just put it in the phone and got an Sms with a Hello and my number.

Now, I’m in Germany. There I booked the 10£ 8GB subscription. I also bought the 24h EU Roaming.
but its not possible to send a sms, do a call or use the internet.

can you please help me?

thank you!

Re: HELP! EU use. Can’t do calls, send SMS or surf.

XRaySpeX — Sat, 30 Mar 2024 11:01:13 GMT

As you never used that PAYG SIM for making calls or texts in UK before you left to go abroad you can't now use it until you return to UK. To be used abroad EE PAYG SIMs need 1st activating on EE's home UK network.

Re: HELP! EU use. Can’t do calls, send SMS or surf.

Northerner — Sat, 30 Mar 2024 11:01:52 GMT

Hi @HansD1997

As per many other threads on the same subject, EE PAYG Sims are designed for the UK market with roaming as a benefit. EE PAYG Sims need to be activated on the UK EE network first.

If you haven't activated the SIM in the UK then it won't work and there is nothing that can be done until you return to the UK and activate the SIM.

Thanks

Re: HELP! EU use. Can’t do calls, send SMS or surf.

HansD1997 — Sat, 30 Mar 2024 11:32:20 GMT

What do you mean by activated? I inserted the sim into the cell phone and it was connected to the network. I just didn't have the package booked.

Re: HELP! EU use. Can’t do calls, send SMS or surf.

HansD1997 — Sat, 30 Mar 2024 11:33:36 GMT

What do you mean by activated? I inserted the sim into the cell phone and it was connected to the network. I just didn't have the package booked. So i think it is activated?

Re: HELP! EU use. Can’t do calls, send SMS or surf.

XRaySpeX — Sat, 30 Mar 2024 11:38:07 GMT

"making calls or texts in UK before you left to go abroad"! You never did!

Re: HELP! EU use. Can’t do calls, send SMS or surf.

Schockwave — Sat, 30 Mar 2024 11:39:26 GMT

@HansD1997 , you should have made a chargeable call or text first before going abroad, putting the SIM card in the UK and it shows as having network is not enough.

Out of interest is it showing any network in Germany? Did you receive a welcome message?

Re: HELP! EU use. Can’t do calls, send SMS or surf.

HansD1997 — Sat, 30 Mar 2024 11:51:58 GMT

Yes, I have received a welcome message. I also received a text message when I booked the package and the roaming package.

Re: HELP! EU use. Can’t do calls, send SMS or surf.

Schockwave — Sat, 30 Mar 2024 11:55:21 GMT

@HansD1997 , then it should work, as you received the welcome message, you would also have signal. Whereabouts in Germany are you? Which network are you connected to? You could also try a manual search for a network. I have never had a problem connecting and getting a signal when there.

Re: HELP! EU use. Can’t do calls, send SMS or surf.

XRaySpeX — Sat, 30 Mar 2024 11:56:21 GMT

You needed to initiate a connection while in UK by calling or texting. An incoming text is not a direct connection.

Re: HELP! EU use. Can’t do calls, send SMS or surf.

HansD1997 — Sat, 30 Mar 2024 12:02:00 GMT

Yes, I have a signal / network. 5 bars and 4G. But the internet does not load and when I send an SMS it says "cannot be sent".

Re: HELP! EU use. Can’t do calls, send SMS or surf.

Leanne_T — Sat, 30 Mar 2024 13:49:36 GMT

Hi @HansD1997

If the SIM was not used on the EE network in the UK for making a call or sending a text message, this will not activate until you return to the UK.

Leanne.